Return and Exchange Policy

This policy follows Qatar Consumer Protection Law No. 8 of 2008 and the Ministry of Commerce and Industry rules on returns and exchanges. Nothing here takes away your rights under Qatar law.

1. When you can always return or exchange

We will exchange the item or refund you if:

• the item is defective or does not work as it should
• the item is different from what you ordered or from the website description
• the item arrived damaged
• the item cannot do the job it was sold for

Please tell us as soon as you see the problem and send a photo. In these cases we pay the cost of collecting the item and sending the new one. If we cannot replace it, we refund you.

2. Changed your mind

You can return a normal stock item within 7 days of receiving it, if:

• it is unused and not opened or damaged
• it is in its original packaging
• you have your invoice or order number

You can choose an exchange or a refund. You pay the delivery cost of the return.

3. Items we cannot take back if you only changed your mind

• Custom and made-to-order items, such as printed stamps, business cards, mugs, T-shirts, banners, stickers, and any item with your name, logo, or design
• Ink and toner cartridges that were opened or used
• Hygiene and personal-use items that were unsealed

This does not apply if the item is defective, damaged, or different from what you approved. If our printing has a mistake, we reprint it free of charge or refund you.

If you approved the artwork, spelling, size, or colour before printing, we are not responsible for mistakes that were in the approved design. Small colour differences between screen and print are normal.

4. How to start a return

1. Message us on WhatsApp 33753565 or email sales@raifacentre.qa. Send your order number, a short note about the problem, and photos.
2. We reply within one working day and tell you what to do.
3. Bring the item to our Barwa Village branch, or we arrange collection.
4. We check the item and complete your exchange or refund.

5. Refunds

• We refund to the same payment method you used.
• For cash on delivery orders, we refund by bank transfer or cash at our branch.
• Refunds are made within 7 working days after we receive and check the item.
• The delivery charge is refunded only when the return is our fault.

6. Not happy with our answer?

Contact us first and we will try to fix it. You can also contact the Ministry of Commerce and Industry on 16001 or through the MOCIQATAR app.